Terms and Conditions

Welcome to Doggydude!

These terms and conditions outline the rules and regulations for the use of Doggydude's Website, located at https://www.doggydude.co.uk.

Last Updated:26/06/2025

Please read these Terms and Conditions ("Terms") carefully before using the www.doggydude.co.uk website ("the Website") operated by Doggydude ("us", "we", or "our").

Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website and purchase products ("Products") from us.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Website.

1. General

1.1. We reserve the right to change these Terms at any time. Any such changes will take effect when posted on the Website. It is your responsibility to read the Terms on each occasion you use this Website.

1.2. These Terms are governed by the laws of England and Wales, and any disputes will be resolved exclusively in the courts of England and Wales.

2. Products & Orders

2.1. All orders for Products are subject to availability. We will inform you as soon as possible if the Products you have ordered are not available and we will not process your order.

2.2. The images of the Products on the Website are for illustrative purposes only. We make every effort to display the colours accurately, but we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.

2.3. All prices are shown in Pounds Sterling (£) and include VAT where applicable. Prices are subject to change without notice.

2.4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

3. The Contract Between Us

3.1. Our shopping pages will guide you through the steps you need to take to place an order. Please take the time to read and check your order at each stage of the process.

3.2. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email is only an acknowledgement and does not constitute acceptance of your order.

3.3. A contract between us will not be formed until we send you confirmation by e-mail that the Products which you ordered have been dispatched to you.

4. Payment

4.1. Payment for all orders must be made by credit or debit card through our payment processor, Stripe, at the time of placing the order.

4.2. We will not dispatch any Products until we have received payment in full.

5. Delivery

5.1. We will deliver the Products to the address you specify for delivery in your order. It is important that this address is accurate.

5.2. We will aim to dispatch your order within [e.g., 3-5 working days]. Delivery times are estimates and start from the date of dispatch.

5.3. If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

6. Your Right to Cancel & Returns Policy

For Change of Mind:

6.1. Under the Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days of receiving the goods.

6.2. To cancel your order, please notify us in writing by emailing [Your Email Address].

6.3. If you cancel your order, you must return the Products to us at your own cost. You must take reasonable care of the Products while they are in your possession.

6.4. We will issue a full refund for the price you paid for the Products within 14 days of receiving the returned items, provided they are returned in their original condition. We will not refund the original postage cost.

For Faulty or Mismatched Goods:

6.5. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

6.6. If you receive a Product that is faulty, damaged, or not what you ordered, please contact us at [Your Email Address] within 30 days of receipt to be eligible for a full refund.

6.7. For faulty items, we will cover the cost of the return postage. Please contact us to arrange this.

How to Return an Item:

6.8. To return an item, please pack it securely and send it to the following address: [Your Business or Returns Address]

7. Intellectual Property

7.1. All content included on this Website, such as text, graphics, logos, images, and software, is the property of [Your Company Name] or its content suppliers and is protected by UK and international copyright laws.

8. Limitation of Liability

8.1. We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods was formed.

8.2. Nothing in these Terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Privacy & Data Protection

9.1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. Please see our separate Privacy Policy page for full details of how we handle your personal data.

10. Contact Us

10.1. If you have any questions about these Terms, please contact us:

• By email: benjamin@doggydude.co.uk

• By Post: 6 Bridgefield Street, Radcliffe, Manchester, M26 2SG.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.